Terms & Conditions

• To confirm your trip, 20% amount gets confirmed by booking online/offline on panchmukhiyatra.com 20% is mandatory at the time of booking. The remaining 80% amount has to be paid online on www.panchmukhiyatra.com 30 days before the trip. 100% payment has to be made 30 days before.

• It is mandatory to get the tour program from www.panchmukhiyatra.com seven days before the date of travel. You can take a print out of the tour program and keep it with you. We will give you a copy of the travel program during the journey in the train which will contain all the information related to the journey.

• If you cancel your trip for any reason, then a cancellation charge of 20% of the total trip amount will be levied. (20% booking amount will not be refunded under any circumstances, whether the trip is cancelled by you or us, you have to follow the decision of the company, if the trip is cancelled by us, you can travel on any date with 20% amount), 50% amount will be non-refundable if the trip is cancelled 15 days before the travel date. And 75% amount will be non-refundable if the trip is cancelled 7 days before the travel date. And 100% amount will be non-refundable if the trip is cancelled 2 days before the travel date.

• If for any reason your tour date is postponed by the Company, 20% of the booking amount will be added to your onward journey and will not be refundable.

• All the passengers who travel with us, each passenger must keep one of the original ID proof (Aadhar Card, Voter ID Card, PAN Card, Driving License, Passport). Those travelling abroad from Nepal must keep only Voter ID Card. If someone keeps a photocopy of the ID or forgets to take the original ID card, then the TTE can fine the passenger the full amount of the ticket. Their journey can be cancelled there itself.

• For children between 5 and 8 years of age the contribution amount will be 50% of the total amount and sleeping berth will not be allotted.

• It is mandatory for children below 5 years of age to submit a photocopy of their age certificate, otherwise full fare will be charged.

• Only those passengers who have made the booking can travel. No other person can travel in their place.

• Consumption of things like playing cards, smoking etc. is strictly prohibited during the journey. If you are found consuming the above mentioned things, your journey will be cancelled.

• All passengers will take care of their own health, safety and luggage. The company will not be responsible for any accidental accident or loss during the journey.

• Due to unavoidable reasons (if the schedule is changed by the railways or if confirmed tickets are not available in the train), the itinerary (pilgrimage) can be changed. Claims and objections cannot be made.

• Travelers suffering from TB, diabetes, blood pressure, heart disease or other serious diseases are advised not to travel alone. Generally keep your medicines with you. If any kind of (health related) problem arises during the journey, we will not be responsible for it. You yourself will be responsible for it. Before joining the journey, get all the health related checkups done by the doctor. Travel on the advice of the doctor.

• Passengers above 60 years of age must be accompanied by a family member.

• We need your cooperation in any kind of disputed situation. The decision taken by the company will be final and acceptable to all.

• The company may charge you for any kind of damage to the seat or berth provided to you. Take special care of this.

• Passengers are requested to maintain a peaceful, harmonious and devotional atmosphere during the journey.

• It is compulsory to follow the timing given by the company. Otherwise you will be responsible for any inconvenience caused to the passengers (missing the train or bus). The company will not bear any kind of expense incurred by you.

• The train is made available to us by the railway management only 2 hours in advance. Due to which our company remains unaware about the condition of electricity, fans and water in the train. Hence, if any problem arises during the journey, please be patient, the company will try to resolve your problem as soon as possible.

• Tea, snacks and food will be provided to all passengers only after they board the train.

• Any kind of claim or objection will be resolved in the Manendragarh court area.

• It is mandatory for all passengers to wear ID card/badge.

• All passengers are informed by our company that a time will be fixed for darshan of Tirupati Balaji. Balaji darshan can be done in 4 hours, sometimes it takes 30 hours. Please cooperate with the company. We give sufficient time to the passengers for darshan.

• If any passenger pulls the chain, then if the Railway Police Force (RPF) takes any appropriate action against that passenger, then the Company will not be responsible for it.

• The Company will not make arrangements for vehicles if you are staying in a hotel or temple located at a distance of 2 or 3 km. You will visit the temple and reach the station or hotel by your own arrangement.

• All devotees will be taken till the temple gate (pilgrimage site) by the Company. If due to any reason any passenger or devotee is deprived of darshan, then the Company will not be responsible for it.

• Pilgrims should themselves protect their money, mobile, camera, jewellery and valuables. While charging the mobile, pay attention to the mobile yourself.

• If the mobile or belongings get lost, the complete responsibility will be yours.

• There is a huge crowd of visitors at Kedarnath, Badrinath and Tirupati Balaji. If due to any reason the pilgrims are unable to have darshan, the company will not be held responsible for that. Pilgrims will book Tirupati Balaji's VIP darshan tickets and Char Dham Yatra darshan tickets online by themselves. If you make the payment to the company, the company will book your VIP ticket.

• If the train is delayed by 3 hours from the station of arrival as per the tour program, then your lunch, dinner, breakfast will be arranged at the next station.

• The company does not guarantee a berth in any train to any passenger. The company keeps making continuous efforts only for the passengers. The company gets your railway ticket booked through IRCTC railways. So, at the time you book your journey, at that time your railway ticket is made in your name. You get the coach berth which is available in the railways. If the berth you have asked for is not available to you, then you will have to travel in the berth provided by the company.

• It is mandatory for all pilgrims to wear masks and gloves, keep washing and sanitizing hands from time to time and follow social distancing.

• In case of train cancellation or road closure due to natural calamity or landslide or political or administrative reasons (if administration stops the journey) during the journey, the company will suspend your journey there and then as per the circumstances. You will have to arrange for hotel, food and breakfast at your own expense. You will have to arrange for vehicle at your own expense for temple darshan. Our manager will provide you full support. Full amount will not be refunded.

• The company applies to the railways for special train/coach. But due to some reason the railways are unable to provide special train coach. So according to that situation you will have to travel in reservation coach. Or if all 1080 passengers are not available, you will have to travel in 1 coach or 2 coaches. You should make the booking only after consent.

• I have read and received the tour program. I fully agree to all the above terms and conditions after reading them.